Customer Experience Specialist - Premium Call Center Role in Bali

Join TTEC, a global leader in customer experience solutions, and take your career to the next level in the vibrant heart of Bali! We’re hiring passionate Customer Experience Specialists to deliver exceptional service and drive team success in a dynamic and fast-paced environment. As part of our premium call center team, you’ll be the voice of TTEC, ensuring every customer interaction is seamless, professional, and memorable.

In this role, you’ll handle high-volume inbound and outbound calls, resolving customer queries and complaints with a focus on premium service. You’ll work closely with cross-functional teams to ensure consistent customer satisfaction and contribute to our ongoing efforts to enhance customer experience. TTEC offers a supportive and inclusive work culture, with opportunities for professional growth and development. Located in beautiful Bali, you’ll enjoy a unique work environment that balances productivity with a high quality of life.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound calls with a focus on resolving customer issues and complaints efficiently.
• Provide exceptional customer service, ensuring every interaction meets or exceeds customer expectations.
• Use CRM systems like Salesforce or Zendesk to manage customer interactions and track service requests.
• Collaborate with internal teams to ensure consistent and high-quality customer service.
• Monitor and report on key performance indicators (KPIs) to drive continuous improvement.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.
• Participate in team meetings and training sessions to stay updated on best practices and new products/services.
• Contribute to a positive and inclusive work environment, fostering a culture of mutual respect and support.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field, preferably in a call center environment.
• Proven ability to handle high-volume calls with a focus on customer satisfaction.
• Strong communication skills, with the ability to listen actively and respond effectively to customer needs.
• Familiarity with CRM systems and other customer service tools.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Bachelor’s degree in Business Administration, Communications, or a related field (preferred but not required).
• Certification in customer service or a related field (preferred).
• Fluency in English, both written and spoken.

🛠️ Keahlian

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