Customer Service Representative (CSR) - GraPARI Pare Pare

Infomedia Nusantara is seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our GraPARI Pare Pare team in Sulawesi Selatan. As a CSR, you will play a pivotal role in delivering exceptional service to our customers, ensuring their needs are met and their experience with GraPARI is nothing short of outstanding. With a strong customer service background and a passion for helping others, you will be responsible for handling customer inquiries, resolving issues, and providing solutions that exceed expectations.

GraPARI Pare Pare is a trusted name in the telecommunications industry, and we are looking for a CSR who can bring their unique skills and enthusiasm to our team. In this role, you will use tools like Zendesk and Salesforce to manage customer interactions efficiently. You will also have the opportunity to grow and develop your career within a dynamic and supportive environment.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, providing prompt and accurate responses.
• Resolve customer issues and provide solutions that meet or exceed customer expectations.
• Use CRM software like Salesforce to manage customer interactions and track customer data.
• Use customer service tools like Zendesk to manage and prioritize customer tickets.
• Provide exceptional customer service by being polite, professional, and empathetic.
• Collaborate with other departments to ensure a seamless customer experience.
• Monitor and report on customer service metrics to identify areas for improvement.
• Maintain a high level of accuracy and attention to detail in all customer interactions.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field.
• Proven ability to handle customer inquiries and resolve issues effectively.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in using CRM software like Salesforce.
• Proficiency in using customer service tools like Zendesk.
• Ability to work well under pressure and meet tight deadlines.
• Bachelor's degree in Business Administration, Communications, or a related field.

🛠️ Keahlian

Lowongan Terkait